Customer Service
Do you look for professionalism? Do you appreciate great customer service? Does the perfect gift mean everything? If yes, then you have come to the right place for your Gift Basket giving needs. The Gift Basket Pros are committed to ensuring your happiness and satisfaction with each and every gift basket purchase you make. Our goal is simply not to make a sale, but to make relationships that will last for years to come.
You will find the perfect and most unique gifts for all of your special needs. From corporate, executive, and business related gift baskets to the sincerest of Get Well and Thank You gift baskets, The Gift Basket Pros will ensure your gift is of the best quality and price anywhere. We appreciate your business and look forward to assisting you again.
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Security
The Gift Basket Pros are dedicated to the security of our website. All information you provide, including payment information, are protected via SSL 3.0 (Secure Sockets Layer) with 128 bit encryption.
You can feel confident that your shopping experience through our secure server including all pages of the shopping cart throughout the checkout process are encrypted, secure, and protected.
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Privacy Policy
The Gift Basket Pros respect your privacy and is committed to the security of this website. The information you provide, including name, address, phone number, and e-mail address, are all protected and we will not share, sell, or disclose this information with anyone except where required by law. Your privacy is important to us and you can feel confident that your shopping experience through our secure server will be safe and protected. Our privacy policy.
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Shipping
To ensure your gift or gift basket arrives at its destination when expected, we offer a variety of shipping options including:
  
Depending on the type of gift basket you are sending, the shipping methods will vary. The most economical form of shipping is Ground; however you may select your preferred shipping method on the product detail page when checking out. If your guaranteed air order arrives late due to our shipping carrier’s fault, you will be credited 100% of your air shipping charge for the given item. Charges will differ based on volume and weight.
Shipping methods available do not include processing and packaging times which is normally same day or next business day:
 Ground |
Delivery will vary depending on destination, 2 – 10 days. |
| 3 Day |
Delivery in 3 business days. |
| 2nd Day |
Delivery in 2 business days. |
| Next Day Air |
Delivery the next business day. |
| Next Day Air AM |
Delivery the next business day before 12:00 PM. |
| Saturday |
Delivery will arrive the next Saturday. |
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All gift baskets will be shipped on business days only. Business days are Monday thru Friday. Please be aware that shipments will not be made on Saturdays, Sundays or National Holidays. With this in mind, be sure to place your order early enough to arrive in time for your special occasion. Orders must be placed by 10am CST to be shipped same day. All orders placed after this time will be shipped the next business day.
Our gift baskets ship from various locations including OR, NY, MO, and CA and are normally shipped within 24 hours of receipt. At this time, we are only able to ship within the United States and Canada. New for 2007 Holiday season we are now offering Christmas Gift Baskets for Canada Delivery. All shipments made to Hawaii will ship either 2nd Day Air or Next Day, additional charges may apply, contact Customer Support for additional information. Next Day Air may not be available in all areas of Alaska. During December, which is our peak Holiday season, there may be a delayed processing time of up to one week….so order early!
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Hospitals / Businesses / Hotels
If you are sending a gift basket to a hospital, please make absolute certainty that the recipient will be there once the gift arrives. If you have doubts, please ship the gift to the recipient’s home address, or to yourself to deliver in person. The Gift Basket Pros will not assume responsibility for gifts that are not delivered within a hospital due to the patient being dismissed or the hospital staff misplacing the gift.
If you are sending a gift basket to a place of business, please note, that the package may be delivered to a dock or receiving area. It is recommended to notify someone at the business to let them know a perishable package is being delivered. The Gift Basket Pros will not assume responsibility for the business being closed or the recipient not being available.
If you are sending a gift basket to a hotel, please make absolute certainty that the recipient will be in the hotel once the gift arrives. If you have doubts, please ship the gift to the recipient’s home address. The Gift Basket Pros will not assume responsibility for gifts that are not delivered to a hotel due to the guest checking out or the hotel staff misplacing the gift.
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Returns and Cancellations
It is our mission to ensure you are 100% satisfied with our products. If for any reason you are not happy, please e-mail us within five days of order receipt with the following information: order number, name, phone number, and the best time to contact you along with a detailed explanation of your complaint. One of The Gift Basket Pro’s customer service agents will contact you within one business day. Any complaint made outside of the five day timeframe, will be handled on a case by case basis, within reason.
If your gift basket arrives damaged, we will send a replacement basket or issue you a full refund for the gift basket (excluding shipping charges).
Orders shipped to an incorrect address due to wrong zip code or outdated shipping addresses are not the responsibility of The Gift Basket Pros. Please be sure to check your spelling and address information carefully before submitting your order, including proper suite and apartment numbers. Incorrect shipping information may delay your order or result in not receiving it at all. If an order is returned due to an incorrect address and the order is to be re-shipped, or if the order is requested to be rerouted to an alternate shipping address, you will be charged a separate $10 fee for re-shipping the order to the correct address in addition to the additional shipping fees. Also be aware, we can not ship to APO addresses, PO Boxes, or anything other than a physical street address within the United States.
Baskets containing food perishable items, fruit, cheesecakes, or fresh baked items may not be returned due to health concerns. If for any reason you need to cancel your order, please notify us immediately. We can not cancel, change or re-route orders already in transit. Shipping charges will not be refunded.
If you are unsatisfied with the gift you ordered and would like a refund, we require the original gift received be returned to us intact and in the original box. If the contents of the gift have been eaten or removed we reserve the right to deny a full refund. Each refund request will be reviewed on a case by case basis.
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Substitutions
Changes are constantly made to our inventory based on product and seasonal availability. Therefore, substitutions may be made for products with equal or greater value. When making substitutions, we will ensure that every measure is taken to ensure the highest quality and the most professional taste. Your satisfaction is guaranteed.
Gift Baskets containing chocolates will be substituted with products of equal or greater value between the months of May and October. This is to maintain the highest quality standards for our customers based on seasonal availability.
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Payment Methods
The Gift Basket Pros accept the following forms of payment:
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Sales Tax
Any item shipped to the state or provinces below will be charged tax as follows:
Texas, USA:
Sales Tax - 8.25%
Ontario, Canada:
Ontario Provincial Sales Tax - 8.00% plus
Canada Goods and Services Tax - 6.00%
All other Canada Provinces:
Canada Goods and Services Tax - 6.00%
Please note these are taxes set by Canadian Government. Import Taxes do not apply on our gifts as they are shipped from Ontario, Canada and therefore no taxes are imposed on your recipients as with gifts shipped into Canada from the US.
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Terms of Service
The purchase and acceptance of delivery of alcoholic beverages, such as Wine, Champagne, and other related alcoholic products or gifts, is lawfully restricted to adults of atleast 21 years of age or older. Adult signature and proof of age (21 years or older), is lawfully required upon delivery. Upon failure, to provide signature and/or proof of age, the shipment will be returned to sender and the customer will be refunded the price of the gift, excluding shipping and handling fees.
Shipments of alcoholic beverages are currently limited to the following states:
All wine and other alcoholic beverage products listed on this site are sold and delivered from Wine dot com. All terms and conditions of sale established by Wine dot com from time-to-time are binding on the Consumer. The terms of service and conditions of wine.com are binding on consumer.
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